Business Process Improvement

May 4, 2019

Business Process Improvement

Workflows and Work Process Mapping
Standard Operating Procedures
Business Service Timeframes Development (service delivery and timeliness)
Customer Experience Strategies
Key Performance Indicators (KPIs)

Planning for the Future

Free financial planning
YRCI University
Professional development training
Tuition reimbursement
401(k) retirement plan
Mentoring program

We Feed You

Well-stocked kitchen including coffee and tea bar
Pancake day
Birthday cake
Fully-stocked snack bar
Onsite café serving hot breakfast, fresh salads, sandwiches, daily specials and sweet treats
Onsite rotating food trucks and pop up restaurants
Fully stocked vending machine
Company lunches and picnics
Short walk or drive to local restaurants
Potluck lunches
Rolling healthy snack cart

Make a Difference

Donate to the Capital Area Food Bank or volunteer to prepare food
Mentor students at Providence Elementary School
Donate to Operation Homefront to benefit families of wounded or deployed troops

Employee Recognition

ROC Star award for employees with the most kudos from our customers
Service anniversary celebrations
Generous service award gifts for 1, 5, 10, 15 and 20 year anniversaries
Employee birthday celebrations
Quarterly lunch events
Employee referral bonuses
Company competitions with prizes

Flexible Work Environment

Telework options
Flexible work schedules
Casual Fridays and theme days

Paid Time Off

Paid Time Off (PTO) accrual begins on day one
10 Paid Federal holidays to celebrate:

New Year’s Day
Martin Luther King Jr. Day
Presidents’ Day
Memorial Day
Independence Day
Labor Day
Columbus Day
Veterans Day
Thanksgiving Day
Christmas Day

PTO donations for employees facing unplanned hardships
Paid bereavement leave
Paid jury duty leave

At Your Service

Employee discounts through Dell, Working Advantage, Enterprise Car Rental and Ticket Monster Perks
Free parking
Dry cleaning service
Mobile car washing and detailing services
Mobile barber
Onsite Notary Public

Health Coverage

Medical, dental and vision coverage for full-time employees from day one
Personal benefits advocates through the Benefits Resource Center
Free wellness visits and dental preventive visits
Orthodontic coverage
Telehealth service
Voluntary life insurance for employees, children, and spouses
Flexible spending accounts
Health Savings Account with employer contribution
Short-term and long-term disability insurance
Voluntary Accident insurance
Voluntary Hospital Indemnity insurance
Voluntary Critical Illness insurance
Life and AD&D insurance
Employee Assistance Program

Organizational Performance Improvement

Performance Metrics and Improvement
Change Management
Strategic Planning and Alignment
Facilitation
Data Analysis
Employee Value Proposition
Business Process Improvement and Reengineering
Organizational Assessment and Transformation
Associated Web-based, Traditional-based, Integrated Modules and Platforms

Human Capital Strategy Services

Talent Management
Human Capital Management
Integrated Business Management
Change Management
Performance Management
Employee Value Proposition
Knowledge and Competency Management
Associated Web-based, Traditional-based Integrated Modules and Platforms